Frequently Asked Questions

• Problem: JNLP file downloads, but double-clicking on it does not launch the tutor.
  Solution: JNLP file extension is not associated with the correct program. On Windows 8, click on:
  1. Start / Control Panel / Programs / Java
  2. Go to Advanced tab
  3. Set JNLP/MIME association to 'Always allow'
• On Windows 8/Windows 10 machines, the tutor appears very small.
  Solution (you only need to do this once on any computer):
  1. Double-click on 'Computer' icon on your desktop
  2. Double-click on C: drive (Usually, this is where programs are stored)
  3. Double-click on 'Program Files'
  4. Double-click on 'Java'
  5. You might find several folders with names that start with jre. Find the folder with the largest number after jre, e.g., if you have jre1.7.0_64, jre1.8.0_65, jre1.8.0_73 and jre1.8.0_144, double-click on jre1.8.0_144.
  6. Double-click on 'bin'
  7. Locate the icon for java.exe. Since it is an exe file, its icon will be coffee mug.
  8. Right-click on java.exe
  9. Select 'Properties'
  10. Select 'Compatibility' tab
  11. Check 'Override high DPI scaling behavior'
      • In the drop-down menu underneath, select 'System'
  12. Click 'Apply'
  13. Click 'OK'
  14. Repeat steps 8-13 for javaws.exe file also found in the same folder